YOU SAVED HOW MUCH?

Are ‘Black Friday’ deals really worth all the hassle?

you saved how much

In the USA, the day after Thanksgiving has been referred to as ‘Black Friday’ for over fifty years.  It marks the unofficial beginning of the Christmas Shopping season.  The shopping extravaganza grew out of a series of slightly connected events that fed off one another resulting in the shopping nightmare we deal with today. I don’t know about you, but I avoid the stores that entire weekend.

canada

Blame Canada!

In 1869, Timothy Eaton opened his first department store in Toronto Canada.  The T. Eaton & Company Importers  quickly prospered, ultimately billing itself as Canada’s Greatest Store and at one time was even considered the most successful department store in the world. What does this have to do with the USA and Black Friday?

On  December 2, 1905 Eaton’s held the first of its annual Christmas Parades. These holiday events grew increasingly both in scale and popularity. A couple of decades later, the parade captured the attention of the CEOs of BOTH Macy’s Department Store and Gimbles.   The first Thanksgiving Day parade in the USA  held in 1920 was sponsored by Gimbels department store in Philadelphia PA.  In NYC a few  years later on Thanksgiving Day 1924, the First Macy’s Thanksgiving Parade had an  audience of over 250,000 people.  The Parade ended with Santa Clause being welcomed to Herald Square and escorted to this throne at Macy’s.  The parade was such a success that Macy’s declared it would become an annual event.  Philly may have been the flagship location for Gimbles, but they ALSO had a location at Herald Square across from Macy’s and were not amused by the imitation. The competition for Christmas shopping between Macy’s and Gimbles Department stores  was legendary and became the back story of the 1947 Christmas movie Miracle on 34th Street. (By the 1950’s the Eaton’s Christmas Parade was still the largest in North America, but now that honor rests solely with Macy’s.)

Other US cites also hold local parades, but none can match the scale of the NYC Macy’s Day Parade. The resulting foot traffic from these crowds meant extra business for any retailers lucky enough to be in the vicinity. In the 1950’s in Philadelphia PA, the police started referring to the Friday after Thanksgiving as A Black Friday, black meaning very bad. Between the crowds for the Thanksgiving Parade, and the Saturday Army vs. Navy football game, the crowds in the city were a nightmare, and police were working 12 hour shifts for crowd control. The holiday foot traffic kept growing and soon retailers began running special sales to entice shoppers to make impulse purchases.

By 1961, retailers regarded Black Friday as a good thing because the increased sales revenue meant their accounts were ‘in the black’. In traditional accounting, positive income is entered into a ledger with black ink, while negative debits are recorded in red. When you balance the books, you want the bottom total line to be black, showing a positive balance.  If it’s red, you’re in debt, and possibly in deep trouble.

It is estimated that Black Friday sales account for 50% of the Christmas sales, and that Christmas sales in general account for half of the total annual sales of retailers. This is now the reason for all the special Christmas  prices we tend to see at this time of year as merchants try to relieve us of our hard-earned cash.  This is why you also see seasonal ‘pop-up’ kiosk stores in malls selling all manner of gimmicky impulse items. Christmas and Black Friday are BIG BUSINESS!

cyber

Cyberman, Cyberman, does whatever a cyber can.

The term “Cyber Monday” was created by marketing companies to persuade people to shop online. The term was coined by Ellen Davis and Scott Silverman, and made its debut on November 28, 2005. The idea behind Cyber Monday was to convince people that better deals could be found online IF you were willing to wait a couple of days.  In the 21st century, the traditional retail model has been evolving. There has been a shift towards online purchases which has resulted in the death of many brick and mortar stores. 

Gimbles  went out of business in 1986. Stewardship of the Philly Parade transferred to ABC 6 and Boscov’s. Boscov’s Department Stores of Reading PA also briefly faced bankruptcy in 2011, and had to give up its share in the parade , which is now The Dunkin’ Donuts ABC6 Thanksgiving Day Parade. Eaton’s of Canada closed in 1999, was sold to SEARS of Canada,  which also folded. Local Canadian merchants banded together to save their parade.  SEARS USA is on the brink of going out of business, and Mary’s is starting to close low earning locations.  Long time king of toy stores TOY R US closed its doors forever this summer.   Jeff Bezos  started AMAZON.com in 1999. He is now the richest man in the world with a net worth estimated to be $87 Billion dollars. He’s only 54 but even he admits that no business last forever . “Amazon is not too big to fail … In fact, I predict one day Amazon will fail,” Bezos reportedly said when addressing a question about Sears recently going bankrupt. “Amazon will go bankrupt. If you look at large companies, their lifespans tend to be 30-plus years, not a hundred-plus years.”

The question remains though, was it the computer or was it the crowds that killed brick and morter stores? The computer is a wonderful tool that can make our lives better when used properly. The internet allows us to reach stores and people in places we could never get to easily or cost effectively in the  past. By delaying instant gratification, and waiting for sales online, diligently searching for the best prices, we can save ourselves the hassle of fighting crowds for promised low prices on items which sell out in minutes at the store. It’s not worth your time or trouble when you factor in travel costs and your personal time. Time is the one commodity you can never replace. As always I wish you success and happiness.  

FROM THE GROUND UP!

Building Your business from scratch.

From The Ground Up

All business ventures involve an element of risk. There are ways to minimize your risks but there is no way possible to totally eliminate the possibility of failure. Whether you start your business from scratch, franchise, or purchase an existing business, what you don’t know will hurt you badly. Since starting a brand new business is the most risky of the three ways to get a business of your own, this is the one which requires the most amount of background work.   

I spent more than a decade dreaming about opening a coffee shop of my very own before I started taking my first steps towards attempting to realize that goal.

Step one: Learn all there is to know, and take notes!

My earliest research into the grounds of the coffee business involved visiting a lot of cafes and observing their operation. Field work is essential to determine not only what everyone is doing, but also to know what they need in order to do it. Espresso machines are not cheap. You want to make sure you buy a commercial machine which will be able to handle the demands of the consumer. You want to make sure there is adequate seating, and that you have something that brings people back, it could be the food, or it could be a gimmick.  Get it right, because people will talk and their words will go far. You want to be remembered for being great, not for being so bad that people have to see it to believe it.

A tale of two cafes.

‘The Bohemian Coffee Shoppe’.  

Several years ago, I visited a very strange coffee shop near the end of North Queen Street in Lancaster PA. It wasn’t in operation very long.  The only signage was a flag that read COFFEE. The woman had a small espresso machine that made one cup at a time, it was not a commercial machine. I think it was a De’Longhi. Coffee was served ONE SIZE in a 12oz cup, black, no creamer of any kind. The only sweetener she had was  rapadura . Rapadura is unbleached, unrefined dehydrated cane sugar juice. It’s brown in color and has a molasses taste to it. And like the flag on the outside of the building proclaimed, coffee was the only item to be had in that establishment. I paid $2, then sat at a very large dining room table, the ONLY table. It was covered with newspapers and magazines.  I remember thinking to myself that this had to be a joke. I went there two, maybe three times in total and brought my friend Talley with me the last time I went. For years after the fact, we jokingly referred to  that nameless cafe as The Bohemian Coffee Shoppe.  It certainly was unorthodox.  

coffee flag

Snakes and Lattes.

I first heard about this unique coffee shop from a friend on Twitter. I then drove 500 miles north from the USA to Toronto Canada to check it out. I ended up spending 11 hours in that cafe. Their gimmick was that they charged a cover fee to enter, which allowed you access to use their vast collection of board games.   I played game after game sitting at various tables with complete strangers, and I had a tab run which was settled at the end of the night. It was also the first cafe where I ever saw computer tablets being used to record customer orders.  A couple of years later, I drove a hundred miles to The Board and Brew in College Park MD. The owner had also visited Snakes and Lattes and had cloned their business model. I too had had a similar thought upon  my initial visit to Snakes and Lattes, because you can’t copyright an idea. My lack of knowledge of gaming was what quickly made me abandon that plan. I’m a coffee man, not a game boy.   

Step 2: Learn the basics and practice.

The very first cafe that I ever tasted espresso and espresso based drinks like lattes was at The Monk’s Tunic . I became addicted to these drinks very quickly, so I purchased a very basic espresso machine and several espresso bartender guides and spent years studying the books and making my drinks at home. There’s a reason why the coffee at cafe’s taste better, they have much better equipment and their beans are  usually much fresher, having been roasted very recently and freshly ground for each drink. Better ingredients and better equipment equals better product, especially when made by the hand of a skilled barista. You can’t do latte art with a home unit. The machine just doesn’t have the right temperature and pressure to generate a proper crema on the espresso or the micro foam in the steamed milk.  There are only really a dozen basic drinks that form a basic menu and they are easily learn-able once you know the basics of how to operate the machine.

Step 3: Beef up your bank account.

Banks do not loan money to new business start-ups. The majority of all new business fail in under 5 years, and a fair amount shut down within months of opening.  This is often because they underestimated the expenses and ran out of money. If you plan to open a business you will need money. Lots and lots of money. You will need to self-finance, and possibly enlist the help of friends and relatives as potential backers. Cash flow is the life blood of business, and if you run out of money, you are out of business. You will not be able to prolong the inevitable for very long.

Step 4: Hire competent professionals and consultants.

The very first person you should seek out is a qualified CPA (certified public accountant) and a reputable business attorney. These two should be able to help you set up the paperwork and ground work to set up an LLC, open a business banking account, etc. LLC (limited Liability Corporation) status will protect you from losing everything you own including the shirt on you back should the business fail. You’ll also want to run a check on the name you intend to call your business to make sure no one else is using that same name, or you could face legal action. I once worked for a video game arcade that made the mistake of calling themselves Jolly Time Inc. They had the  same exact name as Jolly Time Inc, the Popcorn company. They were forced to re-brand the arcade to Pocket Change. Never use your personal banking account for your business. Open a business checking account. Open a P.O. Box for the business, never put your home address on anything for the business. A few months ago, I purchased  a jar of Salsa at a food festival. The proprietors at the stand were from Columbus Ohio, where I happen to be on vacation this week. There was an address on the jar which I assumed was their local storefront. I drove there and very quickly realized that this was their home address when I saw all the town houses in a residential neighborhood. This is why you open a P.O. Box.

I would also recommend contacting consultants in your field of business.  If you live in the USA, I would contact the S.C.O.R.E. Association. The Service Corps Of Retired Executives has been in operation since 1964 and is a 501 nonprofit organization that provides free business mentoring services to prospective and established small business owners in the United States. They will provide all sorts of advice and contacts.

If you are looking into the coffee shop industry as I am, I fully recommend contacting Crimson Cup. https://www.crimsoncup.com/ They are a franchise alternative and are consultants and suppliers for independent coffee shops. They have over twenty five years of expertise and experience, and have helped over 400 small coffee shops open. When I finally do open That Coffee Place, I will be proudly serving Crimson Cup coffee. They are awesome! The Better Business Bureau rates them A+ status.  If you are serious, really truly serious about opening a coffee chop, buy Greg Ubert’s book, Seven Steps To Success. It comes with a sample of their coffee and teas, and you get a phone consultation. It’s worth the $69.99. When you do sign up with them, their fee is about $30,000, but that includes a lot including shop design, staff training,  and coffee supplies for your store.  These people are the cream of the crop!

Next find a good business realtor. I have looked at over a dozen potential sights so far. Nothing has stuck yet, but some were very close. When you do locate a property, you’ll also need to hire an architect , a building engineer, and a construction crew if the landlord doesn’t have their own. This is all before you even open your doors. My first year of attempting to open a  cafe generated thousands of dollars of business expenses, and I still don’t have a shop. The point is, by going through the process, doing everything in order, dotting all my ‘i’s and crossing all my ‘t’s, I’ve protected myself from potentially disastrous mistakes while establishing a firm foundation for my future business venture. Hopefully, you will do the same. As always I wish you success and happiness!